What is customer experience monitoring? Why is it so difficult? Dive into this webinar with Customer Success Engineer, Steven Kirkpatrick, to better understand what it means to effectively monitor your user’s experience from start to finish.

This webinar gives a behind-the-scenes look at how Umbrella uses its own product to monitor its customers’ health and engagement. More than 60% of tickets handled by Umbrella’s support team are generated from monitoring alerts that notify us about real-time changes in our customer’s data rate and data usage. This immediacy allows our customer support team to take a proactive approach, as we often find issues before customers do.

Roy Ben-Alta, solution architect and principal business development manager at Amazon Web Services, and Umbrella’s Chief Data Scientist Dr. Ira Cohen present various design patterns and share a solution implemented using Amazon Kinesis as a real-time event data processing pipeline that feeds Umbrella’s AI-based analytics service, discovering and alerting on the anomalies in the data in real time and helping you avoid costly business incidents.

Our customer success team offers a brief introduction to machine learning anomaly detection for monitoring your partner networks and affiliate programs. In addition to actual customer alerts, we show the ROI they've seen with early incident detection.

Find out how Umbrella is helping Credit Karma quickly identify abnormal behavior in their time series data and locate the root cause, so that it can be resolved before business suffers and revenue is lost.

The Production Services team at leading fintech Payoneer uses Umbrella Autonomous Detection integrated with the Coralogix Log Analysis Platform to accurately identify system issues with real-time alerts and to accelerate remediation time.

"Umbrella is a game-changer. It connects the dots all together quickly, in a single email. We've reduced the number of false positives to almost zero."

Credit Karma researches and recommends credit cards, loans and insurance for credit profiles of more than 50 million members’ finances. In real time, Umbrella identifies relevant and actionable incidents every day, so the team can deal with them quickly and appropriately.

As a financial technology company, you deal with a vast number of critical data streams that behave in complex ways, such as transactions, payments, money transfers or loans. Performing with the highest standard of availability and reliability is a crucial asset to securing customer trust.