Cloud financial management for MSPs and enterprises operating at scale

Amdocs is a global software and services company that powers the world’s largest telecommunications and media providers. With operations in over 90 countries and billions of end users supported by its technology, Amdocs helps clients deliver seamless digital experiences through cloud, mobile, and AI.

To support that scale, Amdocs relies on a Cloud Center of Excellence (CCOE) that manages internal cloud usage while also enabling its business units to serve external clients. Although Amdocs is a global enterprise, its cloud operations closely mirror those of a modern Managed Service Provider (MSP), overseeing usage, optimization, and billing across both internal departments and customer accounts.

As the company has expanded over time, often through the acquisition of other technology and service providers, each new business unit has brought its own set of tools, standards, and legacy systems, which operate in different cloud environments, adding complexity to cost management and visibility.

Amdocs needed a cloud financial management (CFM) solution that could consolidate all financial data and operate across all cloud providers and business units.

The Challenge: Legacy Systems and Multi-Cloud Sprawl

 

Managing cloud costs at scale is no small task. The challenge becomes even more complex when different business units use their own tools, billing processes, and operational standards. Add in the three major cloud platforms and a mix of legacy infrastructure, and the need for a unified approach becomes clear.

The Amdocs CCOE needed to:

  • Bring together cost and usage data from across its entire cloud footprint
  • Enable each business unit to take ownership of its cloud consumption and optimization
  • Deliver consistent, accurate billing for both internal teams and external clients

Amdocs required a flexible, API-ready solution that would enable them to build around their existing systems while providing each team with the necessary insights.


The Solution

 

Once Amdocs adopted Umbrella, its cloud operations became easier to manage from both an internal and external perspective. The platform delivered the tools and integrations the CCOE needed to bring structure to a complex, multi-cloud environment.

 

Unified Multi-Cloud Visibility

Amdocs has an extensive AWS infrastructure, particularly in its telecommunications business, which is supported by the AWS Telecom IBU, a dedicated, fast-growing business unit that supports the telecommunications industry. Amdocs utilizes more than 80 Amazon services, including EC2, ECR, EKS, and RDS.

However, the scope of Amdoc’s business dictates that they work with all three hyperscalers. Amdocs uses Umbrella to collect and analyze cloud usage data across AWS, Azure, and Google Cloud. With centralized dashboards, the CCOE can view cloud costs at a high level or drill into granular details by provider, service, or business unit.

 

Embedded Recommendations and Custom Dashboards

Business units receive cost data and automated recommendations through dashboards powered by Umbrella’s APIs. These dashboards are embedded directly into each unit’s existing business intelligence (BI) tools, allowing teams to make informed decisions without learning a new platform.

 

Internal Chargebacks and External Client Billing

Umbrella serves as the single source of truth for cloud cost allocation. Internally, it enables accurate chargebacks to departments based on real usage. Externally, business units utilize Umbrella to generate client invoices, supported by transparent and detailed data.

 

Results: Scalable Cloud Operations with Real-Time Control

 

By integrating Umbrella across its entire cloud environment, Amdocs improved visibility into multi-cloud spend, reduced manual processes, and enabled its business units to take greater ownership of their usage and billing.

With a shared platform and consistent data, teams can make faster decisions and manage cloud costs more effectively.

Key outcomes include:

  • Faster decisions. Business units can act quickly on cloud cost-saving opportunities thanks to real-time recommendations and custom workflows.
  • Lower operational burden. Teams use their own systems to view and respond to Umbrella insights, eliminating the need for additional training or tooling.
  • More accurate billing. Amdocs delivers consistent and reliable invoices to both internal teams and external customers, based on a single, trusted data source.

A Strategic Partner for Scalable MSP Operations

 

Umbrella is more than a CFM platform; it is a foundational partner for Amdocs, enabling an efficient, scalable managed services model within a global enterprise structure.

By centralizing cost data, supporting automated chargebacks, and powering client billing, Umbrella helps Amdocs deliver financial transparency and value to every stakeholder.

As Amdocs expands by integrating new services, clients, and acquisitions, Umbrella brings clarity to the complexity, allowing the CCOE to oversee operations effectively while equipping each business unit with the tools to operate swiftly and accurately.

 

About Umbrella

 

Umbrella’s multi-cloud cost management platform, built as SaaS primarily on AWS, leverages Amazon’s EKS Kubernetes compute orchestration platform, Redshift, and DynamoDB for data warehousing and analytics, and Cognito for identity, providing customers with high levels of security, availability, and scalability. 

Umbrella’s AI capabilities include market-leading spend forecasting technology that delivers near-perfect 30-day forecasts at any level of granularity, along with daily and total budget period forecasts. Additionally, Umbrella’s advanced generative AI chatbot, CostGPT – developed using Amazon Bedrock and Anthropic Claude – assists FinOps practitioners in addressing common and advanced FinOps challenges.

Umbrella is a business unit of Anodot, recognized as a Differentiated-level AWS Software partner through the AWS Machine Learning Competency.